AZXD LEVELS OF SUPPORT
AZXD Services
LEVEL 1 - CONCEPT
Get strategic clarity: sharp diagnosis and winning direction in days.
LEVEL 2 - MAP
Get confidence: emotionally resonant attendee journey that delivers on your strategy.
LEVEL 3 - RUN
Get relieve: execution-ready journey, incl. transitions and touchpoint design.
Consultation
An in-depth discussion to explore your current setup, business goals, challenges, and ambition.
Included
Inlcuded
Included
Workshops Design & Facilitation
Custom-designed workshops facilitated with your teams or stakeholders or both.
Experience Audit & Sprint
A comprehensive report evaluating your current customer experience: reveals what's blocking your impact and what are your opportunity areas based on your strategy and audience psychology.
Experience Map
A detailed visual guide mapping out the optimal customer journey of your experience that will make your audience to act toward your goals.
Experience Run (Blueprint)
A ready-to-implement guide for your experience incl. design of every touchpoint, signature and peak moments, transitions and staging guidelines etc.
Experience Rollout
Direct hands-on support bringing your Experience Blueprint to life, including stakeholder alignment, phase-by-phase project management, and brand consistency oversight.
Competitor Analysis
A focused review of your competitors’ customer brand experiences to reveal gaps, best practices, and untapped opportunities — helping you refine your approach and stand out.
Experience Booster
Moderation
From comprehensive background research on the occasion, speakers, and audience to engaging moderation that sparks meaningful conversations — ensuring your event flows smoothly and stays entertaining from start to finish.
Experience Booster
PRO = Additional service on demand
Experience Booster = a stand alone additional service that will elevate your customer experience
No Commitment Expected after the Consultation
AZXD OPERATING SKILLSET
EXPERIENCE vision articulation • EXPERIENCE vision and STRATEGY alignment • TRANSLATION OF EXPERIENCE STRATEGY INTO HUMAN behavior • EXPERIENCE CONCEPT DESIGN • EXPERIENCE POSITIONING & DIFFERENTIATION • BRAND TRUTH TRANSLATION • BRAND IDENTITY DESIGN • SIGNATURE FORMATS AND MOMENTS DESIGN • TRANSLATION OF AUDIENCE PSYCHOLOGY INTO EXPERIENCE RESPONSIVENESS • EMOTIONAL SEQUENCING • NARRATION ARCHITECTURE • EXPERIENCE NARRATION • experience MAPping AND BLUEPRINT • STORYTELLING • END-TO-END JOURNEY MAPPING • TOUCHPOINT DESIGN • choice architecture • POSITIVE AND NEGATIVE CUES WORKFLOWS • EXPERIENCE GAPS IDENTIFICATION • MICRO-MOMENTS DESIGN • SPATIAL STORYTELLING • MULTI-SENSORY DESIGN AND MAPPING • CONVERSATIONAL ARCHITECTURE • CO-CREATION DESIGN • EXPERIENCE CHOREOGRAPHY • SERVICE BLUEPRINTING • EXPERIENCE PROTOTYPING AND REHEARSALS • ON-SITE EXPERIENCE DIRECTION AND ROLL-OUT • BEHAVIORAL IMPACT MEASUREMENT • EMOTIONAL synchronization ACROSS CHANNELS • WORKSHOP DESIGN AND FACILITATION • MODERATION
© 2026 AZ Experience Design (AZXD)
owned by Anna Zhikhareva
Berlin, Germany